We understand that receiving timely payment for your completed shifts is important. If you haven't received your payment yet, there could be several reasons for the delay. In this article, we'll outline the common issues that might hold up your payment and what steps you can take to resolve them.
Possible Reasons for Payment Delay
1. Manual Review
What it means: Sometimes, a shift may trigger a manual review due to various rules we have in place. This is to ensure that the information we have in the system is accurate and fair for both businesses and talents.
What to do: Wait for the review to complete. You'll receive a notification once the review is done and your payment is processed.
2. Business Payment Method Failure
What it means: The business that posted the shift may be experiencing issues with their payment method, affecting your payout.
What to do: In such cases, we'll attempt to resolve the issue with the business directly. You'll be notified once the issue is resolved and your payment is on its way.
3. Incomplete Shift Review by Talent
What it means: You're required to review the shift after you clock out. Failure to do so can delay your payment.
What to do: Go to your completed shift and submit your review. Once the review is submitted, the payment process will initiate.
4. Failure to Clock In/Out Through App
What it means: Clocking in and out on-time and on-site via the app is mandatory for automatic payment processing. If you fail to do so, your shift will undergo manual review.
What to do: Ensure you always clock in and out through the app. If you've already completed the shift without clocking in/out, wait for the manual review to complete.
How to Follow Up
If you've checked all of the above and still haven't received your payment, please contact our support team through the app or at [email protected].
Frequently Asked Questions
How long does a manual review take?
A manual review typically takes up to 48 hours. You'll be notified once the review is complete.
Can I expedite my payment?
Payments cannot be expedited as they are processed in the order they are received.
What happens if the business's payment method continues to fail?
If a business's payment method continues to fail, we will take appropriate actions to resolve the issue, which may include removing the business from our platform.
We hope this article helps clarify any concerns you may have about delayed payments. Thank you for being a valued member of the Croux talent pool!